Commercial vehicle contract hire and fleet management company, Prohire Limited has retained its government-backed ‘Customer Service Excellence’ (CSE) accreditation for a third year, demonstrating its credentials as one of the most customer service-oriented contract hire and fleet management operators. Customer Service Excellence is regulated by the United Kingdom Accreditation Service (UKAS) and Prohire’s CSE accreditation is unique in the commercial vehicle and fleet management industry.
The CSE assessment involves assessor interviews with a selection of customers as well as service and maintenance suppliers. The assessors also discuss the accreditation criteria with directors, senior managers and in this case, Prohire’s recently appointed new CEO, Pat Skelly. A representative group of customer-facing staff were also interviewed and the CSE assessors recording feedback from all concerned as being ‘very positive’.
As a result of the assessment, all seven of Prohire’s existing ‘Compliance Plus’ elements have been retained. These include customer insight, culture, information, access, delivery, timeliness and quality of service. A further element – local standards, referring to Prohire’s premises in Stoke on Trent and
Tunbridge Wells – has also been identified for this higher rating, bringing the total number of ‘Compliance Plus’ elements to eight.
Commenting on this latest achievement, Group Marketing Manager, Michelle Miles said,
“Prohire’s intention is to be the UK’s most trusted contract hire and rental company and as such customer service standards are vital. In an ever more competitive and demanding world, getting the customer experience right is crucial to the success of any business or organisation. Prohire has been determined to achieve and retain Customer Service Excellence as a practical tool for driving customer focus.”
The audit follows on from the company’s multi-million-pound investment in its rental fleet during the last 12 months, including the provision of many specialist vehicles for use in sectors such as waste processing, merchanting and temperature-controlled. Prohire supplies commercial vehicles and full fleet support services to a wide range of business sectors including foodservice and catering, chilled, leisure retail and the brewing industry as well as to specialist logistics companies.
For further details about Prohire Limited’s services please contact: 08432 909 089 or email [email protected]